Refund policy

Return & Exchange Policy

What items can be returned or exchanged?

As a company policy, we do not provide refunds or returns on sold items. However, our team will gladly assist you with size exchanges, subject to product availability.

If the requested size for your exchange is out of stock, we will issue you a Store Credit for the product value. To avoid sizing mismatches, we strongly encourage you to double-check all product and sizing details before ordering. If you have any questions regarding fit, our team is always happy to help!

How do I initiate an exchange?

To request an exchange, please contact us within 2 days of receiving your product. Requests placed after 48 hours of delivery will not be eligible for an exchange or store credit.

  • Contact Us: Email info@dressmyangel.com or WhatsApp us at +91 8800216898 with your order number and your new size requirement.
  • Item Condition: All returned items must be unused, unaltered, undamaged, and in their original packaging with all tags intact.
  • Shipping Your Exchange: Once your request is approved by our support team, you may ship the parcel back to us. You must include the original invoice/return label in the package and share the return shipping tracking number with us.

📍 Warehouse Address for Exchanges

Dress My Angel (Warehouse)
A-540A, Sushant Lok, Phase 1
Gurgaon, Haryana
India – 122001

How soon will I get my Store Credit?

Once your returned item is received and inspected at our warehouse, we will send you an email notification. Upon approval, your order amount will be issued as a Store Credit.

  • Validity: Store credit is valid for 30 days from the date of issue.
  • Value: The store credit value will be equal to the amount of the exchanged product, minus any original shipping or Cash on Delivery (COD) charges.

Order Cancellation & Refund Policy

If you need to cancel your order, you may do so within 24 hours of placing the order.

  • How to Cancel: Send your cancellation request within 24 hours to our Customer Care team by calling 8800216898 or emailing info@dressmyangel.com.
  • Refund Timeline: For prepaid orders canceled within the 24-hour window, any payment made will be refunded to your original payment method within 10 working days after the cancellation is confirmed by our team.